English at the Workplace

English at the Workplace

1 Profiling Oneself for the Job

  1. Reading Comprehension: A Profile
  2. Vocabulary: Personal, Social and Professional Qualities
  3. Listening: Talking About Oneself
  4. Speaking: Giving a Self Profile
  5. Grammar: WH-Questions
  6. Writing: A Profile

2 Searching for a Job

  1. Reading Comprehension: Creative Job Hunting
  2. Vocabulary: Definitions
  3. Listening
  4. Speaking
  5. Grammar: Passive Form
  6. Writing: Filling a Questionnaire

3 Responding to Job Advertisements

  1. Reading Comprehension: Responding to Job Ads
  2. Vocabulary: Related to Advertisements
  3. Listening: To a Conversation
  4. Speaking: Role Play, Telephoning
  5. Grammar: Non-finites (Names of Skills, Intentions, Kind of Job)
  6. Writing: Responding to an Advertisement

4 Preparing for the Job

  1. Reading Comprehension: You are in Control
  2. Vocabulary: Words in Context
  3. Language Focus
  4. Listening: Off the Beaten Track
  5. Writing and Speaking: Some Frequently Asked Questions

5 Using Body Language Effectively

  1. Reading Comprehension
  2. Vocabulary: Making Sentences
  3. Listening Comprehension
  4. Speaking: A Television Interview
  5. Grammar: โ€˜Ifโ€™ โ€“ Conditional Clauses
  6. Writing: A Speech

6 Portfolio Making

  1. Reading Comprehension: Organising a Portfolio
  2. Vocabulary
  3. Grammar: Modals Indicating Obligation
  4. Writing: Self-profile
  5. Speaking: Presentation
  6. Listening: Creating a Web-version of Your Portfolio

7 Writing Your Curriculum Vitae (CV)

  1. Reading Comprehension: What is a CV?
  2. Vocabulary: Sub-heads in a CV
  3. Listening: A Consultant Describes a Good CV
  4. Grammar: Revising Tenses
  5. Writing: Writing Your Own CV

8 Preparing to Face an Interview

  1. Reading Comprehension 1: From the Point of View of the Job Seeker
  2. Reading Comprehension 2: From the Recruiterโ€™s Point of View
  3. Vocabulary: Verbs
  4. Listening Comprehension 1: Talking about Preparing for an Interview
  5. Writing 2: Preparing My Reference Sheet

9 Etiquette, Cultural Awareness and Gender Perceptions

  1. Etiquette
  2. Cultural Awareness
  3. Gender Perceptions

10 Understanding Customers

  1. Types of Customer
  2. Handling Difficult Customers
  3. Effective Communication with Customers
  4. Customer Service Techniques

11 Essentials of Customer Service

  1. Good Customer Service Made Simple
  2. Moments of Truth
  3. Qualities of a Good Customer Service Executive
  4. Handling Difficult Customer Behavior

12 Work Ethics

  1. Characteristics of Work Ethics
  2. Vocabulary: Positive Qualities
  3. Listening: Case History
  4. Speaking: A Short Welcome Speech
  5. Grammar: Verbal Phrases, Modals
  6. Writing: Filling up an Inventory of Occupational Work Ethics

13 Participating in Discussions

  1. Discussion Basics
  2. Vocabulary
  3. Listening Comprehension: The Anatomy of a Discussion
  4. The Language of Discussions
  5. Writing and Speaking: A Dice Game
  6. Grammar: Verbs Followed by a Participle and Infinitive

14 Marking Presentations

  1. About Presentations
  2. Vocabulary: Word Partnerships
  3. Stages in a Presentation
  4. Speaking: Making a Presentation
  5. Grammar: Prepositions
  6. Writing: Outline of a Presentation
  7. Listening: How to Overcome Anxiety

15 Writing Business Letters

  1. Kinds of Correspondence
  2. The Structure: Layout and Content of Business Letters
  3. The Language of Business Writing
  4. Application Letter
  5. Grammar: Noun or Pronoun

16 Writing Business Emails

  1. Types of Correspondence
  2. Writing Business Emails: Dos and Donโ€™ts
  3. Common Trends in E-Communication
  4. Email Acronyms and Abbreviations
  5. Writing Emails in Different Contexts